Reference

Privacy Policy at colowin

We keep this policy straightforward because your account data and payment details deserve clear handling. Whether you fund through DANA, OVO, or GoPay, you should know exactly what we collect, why we hold it, and how long it stays with us.

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What We Collect and How We Use It

colowin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with colowin, we collect the information you provide during registration — your name, email address, phone number, and the payment method you link (DANA, OVO, or GoPay). We also receive transaction records when you deposit or withdraw, because our system needs

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to match funds to the correct account wallet. Device data like your browser type, screen resolution, and IP address is gathered automatically when you access our pages; this helps us detect unusual login patterns and protect your session. We do not sell or rent your personal
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information to third parties for their own marketing. Data may be shared with payment processors solely to complete your transactions — for example, when you initiate a GoPay withdrawal, the relevant details pass to the payment handler to route funds back to your wallet. We retain
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account information for as long as your account remains active, plus any period required by applicable regulations in eligible regions. If you close your account, we begin our data-removal process, though certain records may be held where local law requires retention. Availability of our services depends
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on local law and is limited to eligible regions. Players in Yogyakarta or anywhere else across the country access the same privacy protections — geography within our supported area does not change how we handle your data.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How colowin Protects and Manages Your Information

We apply practical security measures to every layer where your data lives — from the moment you enter your OVO number during registration to the encrypted logs that record each session. Below are the specific areas we address within this policy.

Encryption in Transit

All data moving between your device and our servers travels through SSL-encrypted connections. This applies to login credentials, deposit confirmations via DANA, and any personal details you update in your account panel — nothing passes in plain text.

Cookie Usage

We use cookies to keep you logged in, remember your preferred language, and understand which lobby sections you visit most. No cookie stores your full payment credentials. You can clear cookies from your mobile browser settings at any time.

Account Security Layers

Your account is protected by a password you set plus OTP verification sent to your registered phone number. If you link a GoPay wallet, the withdrawal step requires you to confirm via your own GoPay PIN — we never store that PIN on our side.

Data Retention Period

Active accounts retain all associated data. Once you request closure, we remove marketing-related data within a reasonable window. Transaction and identity records may be held longer where local regulations in eligible regions require it.

Third-Party Sharing Limits

We share data only with payment processors (DANA, OVO, GoPay handlers) and fraud-prevention services. These partners receive the minimum information needed to complete or verify a transaction — never your full profile or browsing history.

Your Right to Request Changes

You can ask us to correct inaccurate details, export the personal data we hold, or delete your account entirely. Submit the request through live chat or email, include your username, and we process it without unnecessary delay once identity is confirmed.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about this policy, want to request a copy of your stored information, or need to update details tied to your DANA or OVO account, our support channels are open. We aim to respond to privacy-related queries promptly so your account stays accurate and under your control.

Live Chat Open live chat from any page on colowin. Ask about data access requests, correction of personal details, or how your GoPay transaction records are stored. Our agents handle privacy queries directly in the same chat window you use for account help.

Email Channel Send a written request via email if you prefer a documented trail. Include your registered username and the specific data action you need — deletion, export, or correction. We reply with confirmation once the request is processed on our end.

Account Settings Some privacy actions are self-service. Log in, head to your account settings, and update your phone number, linked e-wallet, or notification preferences without waiting for support. Changes to your DANA or OVO link require PIN verification first.

Common Questions About Our Privacy Policy

Below we answer the privacy-related questions our support team receives most often. If your situation is not covered here, reach out through live chat or email and reference this policy page.

We collect your name, email, phone number, and the e-wallet you choose to link — DANA, OVO, or GoPay. We also log device type and IP address automatically to secure your session and flag unusual access attempts.

No. Your e-wallet PIN is entered within the DANA or OVO app on your own device. We never receive, store, or have access to that PIN. Our system only receives a confirmation token once the payment clears on your side.

Yes. Send a data export request through live chat or email with your registered username. Once we verify your identity, we compile the data — registration details, transaction history, and login records — and deliver it in a readable format.

Marketing and preference data is removed within a reasonable window after closure. Transaction records and identity verification documents may be retained longer where required by applicable law in eligible regions. We inform you of any mandatory hold periods.

Only payment processors handling your DANA, OVO, or GoPay transactions and fraud-detection partners receive limited data. They get the minimum needed to route funds or flag suspicious activity — never your full browsing history or account preferences.

Session cookies keep you logged in and are necessary for basic account functionality. Preference and analytics cookies improve your experience but can be disabled in your browser settings. Disabling them may mean you need to log in more often.

Log in and visit your account settings to update your phone number or linked wallet directly. For changes to your registered name or email, contact support with a brief verification step — they will update the record and confirm once complete.

Yes. Whether you access colowin on your phone's browser or through a desktop, the same privacy protections apply. Data collection, cookie behaviour, and encryption standards do not differ between devices or screen sizes.

If we detect unauthorised access to personal data, we notify affected accounts through registered email and in-app messaging. We outline what was accessed, the steps we are taking, and any actions you should complete — such as resetting your password.

You can request full account deletion via live chat or email. After identity verification, we begin removing personal data. Some records may be retained briefly where local regulations in eligible regions mandate a holding period before final deletion.

Privacy Policy at colowin

How colowin Protects and Manages Your Information

Encryption in Transit

Cookie Usage

Account Security Layers

Data Retention Period

Third-Party Sharing Limits

Your Right to Request Changes

How to Reach Us About Your Data

Common Questions About Our Privacy Policy

01 What personal data does colowin collect when I register?

02 Does colowin store my DANA or OVO PIN?

03 Can I request a copy of all data you hold about me?

04 How long do you keep my information after I close my account?

05 Who else can see my personal data?

06 Are cookies required to use colowin?

07 How do I correct wrong details on my account?

08 Does this policy apply to the mobile version of the site?

09 What happens if there is a data breach?

10 Can I delete my account and all associated data permanently?

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